| Business | Service Commitments |
| Domestic Departure |
Cut-off time: 120 mins before the departure time (120 mins + for widebody aircraft due to the assembly of container) Transportation change (manifest change): 180 mins |
| Domestic Arrival |
Delivery: 180 mins (30 mins plus for widebody aircraft ) Fast Delivery : 120 mins (paid service), Wait for no more than 30 mins. |
| International Departure |
Cut-off time: 240 mins for narraw body aircraft, 360 mins for widebody aircraft |
| International Arrival | Delivery: 240 mins for fresh & emergency & special cargo, 360 mins for common goods (secondary custom-supervised warehouse)(including short-distance transport and slot); Fast delivery: 150 mins (paid service), Wait for no more than 30 mins. |
| Note: All time for departure cargo is prior to departure time, all time for arrival cargo is ATA. The on-time delivery rate is not less than 95%, The above-mentioned widebody aircraft include freighters. | |